Support
Need Help Right Now?
- United States: 1-800-GAMBLER
- United Kingdom: National Gambling Helpline, 0808 8020 133
- Australia: Gambling Help Online, 1800 858 858
- If you are in danger or thinking about suicide, call your local emergency number now.
Subscriptions
How Do I Cancel?
On iPhone: Settings, your name, Subscriptions, Unbettable. On Android: Google Play, your profile picture, Payments And Subscriptions, Subscriptions, Unbettable. You can also open these from Unbettable's Settings, Manage Subscription. Deleting the app does not cancel your subscription.
How Does The Free Trial Work?
The yearly plan starts with 3 days free. If you do not cancel at least 24 hours before the trial ends, it becomes a paid yearly subscription.
How Do I Get A Refund?
Apple and Google process all payments, so refunds go through them. On iPhone, visit reportaproblem.apple.com. On Android, request one from your Google Play order history.
I Got A New Phone. How Do I Restore My Subscription?
Sign in with the same Apple ID or Google account, open Unbettable, and tap Restore Purchases on the subscription screen.
Blocking
Blocking Is Not Working On My iPhone
Check that Unbettable has Screen Time permission in Settings, Screen Time, and that the betting apps you want blocked are selected in Unbettable's Block Betting screen. Blocking only works on the phone where it is set up.
Blocking Is Not Working On My Android Phone
Open Settings, Network And Internet, Private DNS, and set it to Off or Automatic. A specific Private DNS provider bypasses Unbettable's filter. Also check that Unbettable's VPN is connected and that usage access and "display over other apps" are allowed for Unbettable.
Why Do I Have To Wait 15 Minutes To Turn Blocking Off?
Urges peak and pass. The wait gives the urge time to fade before the blocker comes down, and it is the same for everyone.
A Betting Site Is Not Blocked
Email us the site's address and we will add it to the next update.
Your Data
Where Is My Data Stored?
On your phone only. We do not have servers that receive your quiz answers, statements, streak, or partner details. See the privacy policy.
How Do I Delete Everything?
In Unbettable, open Settings and tap Reset All Data, or delete the app. If blocking is on, turn it off first.
Which Statements Can I Import?
Any CSV export from your bank, your sportsbook, or an M-Pesa statement saved as CSV. Unbettable reads it on your phone and keeps only the betting totals it finds.